Common mistakes in website project management you probably made at any point and should farther avoid.

We all are humans and we all can and do mistakes as well. Some of them are harmless, just say sorry and let go. But in project management, mistakes can very easily mean losing money and reputation as a supplier and manager. Here are most common mistakes you can do.

We all are humans and we all can and do mistakes as well. Some of them are harmless, just say sorry and let go. But in project management, mistakes can very easily mean losing money and reputation as a supplier and manager. Here are most common mistakes you can do.

“My client gives me money he is my master now”

If someone gives you money, doesn’t mean he or she owns you (except for mafias, they probably do own you). In business, you two are partners, nothing more nor less. The client gives you money, that’s true, but is also true that you give him your work and time, something, that has EXACTLY EQUAL value.

If some of the two parties (you or client) will feel they get more than the other one, then they’ll get feeling of owning their “partner”. If he owns you, he can do whatever he wants with you – lowering the final price you two agreed, wanting more work, more quickly and you can be sure he doesn’t care about your other clients and your ability to deliver them what you promised.

So if anyone wants something, you just must want something on return.

“It goes so well, we don’t even need to waste time with contracts”

Well… do, just ALWAYS DO contracts. Contracts have two main reasons for me:

  1. You talk and talk and feel like everything is crystal clear. But if you understand something, other people may understand it differently. If you put it on paper and your client reads it, you both can see differences in how you get the issue.
  2. This is much more important. You don’t write contracts, because it all goes so great. But we can’t see future, anything can go wrong and when do, you are more than happy the contract is somewhere in your drawer.

You don’t want to loose your money for hard work and it doesn’t even need to be your mistake. For example, our client wanted a bidding website. Hard work for two months. When I was ready to lunch it and finish it, the client just vanished. I lost two months, I lost a lot of money. With contract, I could have made legal steps. My bad, learn from it.

“We talked about it on the phone, it’s confirmed”

It’s actually not. You need to get confirmation of anything on the e-mail or at least SMS. If you do something and client see he actually don’t like it, he can just say back off your deal and say “I didn’t want this”. But if you ask him for confirmation in text on e-mail, it is undeniable you both agreed and he has no choice but pay for it.

“This is standardized, I won’t discuss it with the client”

There is NOTHING STANDARDIZED enough to not at least mention it. Your client is not expert in web development techniques and your standards mean nothing to him. And if you are a subcontractor for other web development studio where should be professionals in your field, until you are not talking about some ISO standards, don’t assume you both know every detail exactly the same.

For example, what exactly are “news articles on website” for you? I can guess it means something like headline of each, image, short description, date and time, link to more info. If you see “standardized articles” differently, I already made my case. But your client can see an “articles standard” as a big picture first and small ones after and doesn’t even think about short descriptions.

I personally have learned from all those mistakes and bad decisions, not once in some cases. Learn from it, too, just without making them.